ACE Support Package - ACE Basic

***This Package Deal is only for Customers who have not sign up to our Support services before by Ace Business

ACE Care Package
Venue of Support	Remote/Onsite Support to locations of the same organization, within singapore
Package Validity	Monthly Package, Non Refundable, and Non Transferable
Package Validity	Monthly Package, Non Refundable, and Non Transferable
Working Hours	Monday to Friday = 9am to 6pm
Power Method	ACE Starter	ACE Essentials	Ace Basics	Ace Premium
Monthly Subscription (Now Special Launch Promo)	FREE ̶$̶8̶8̶	$99 ̶$̶2̶0̶0̶	$180 ̶$̶3̶6̶0̶	$350 ̶$̶6̶0̶0̶
(Now Special Launch Promo!!!)	FREE	$1188	$2052 (Save $108)	$3780 (Save $420)
Level 1 Technical Support
Phone Helpdesk Support(Office Hours)	Unlimited	Unlimited	Unlimited	Unlimited
Email Helpdesk Support(Office Hours)	Unlimited	Unlimited	Unlimited	Unlimited
IT Consultancy Advisory	Unlimited	Unlimited	Unlimited	Unlimited
Level 2 Technical Support (Remote)
Remote Technical Support 1	1 remotes	5 remotes	10 remotes	Unlimited remotes
4-Hours Remote Response (4-Hours SLA)		√	√	√
4-Hours Remote Response (2-Hours SLA)				√
Additional Remote Support ($25 per session)
Level 3 Technical Support (On-Site)
On-Site Support (Next Business Day) *Additional on-site - $80 per Session		1 Onsite Support	2 Onsite Support	5 on-site support (2 hours)
On-Site Support (Same Day Support) *Additional on-site - $150 per Session				1 Urgent on-site Support (2 Hours)
Preventive Maintanance
Anti-Virus Software * Additional Device = $1.50 per Device per Month		√ 2 Devices	√ 5 Devices	√ 10 Devices
Quarterly Onsite Maintenance			√	√

Terms and Condition*

Level 1 Technical Support includes Phone and Email support for IT issues such as IT consultancy, advisory for desktops, laptops, networks. As different IT infrastructure may requires more professional advice, please contact our care team to understand more.

Level 2 Technical Support includes Remote Access to individual PC via remote tools and applications. Each remote support is for maximum 30 minutes from per login. 1 Remote support will be deducted regardless of whether it leads to an Onsite Support.

Level 3 Technical Support includes Onsite Support to one location per onsite, based on Next-Business-Day or Same-Day Support as per package signed up for. Per onsite support is for a maximum of 2 hours from reaching the premises. Additional hours required shall be charged based on the Additional Onsite charges

Preventive maintenance includes quarterly Onsite Maintenance that is not deducted from the Onsite Support count. ACE shall install Anti-Virus softwares based on software features, functions and ease of support, and shall ensure that the Anti-Virus softwares are kept up to date. Users shall continue to practice good online habits when accessing or connecting to the internet and in the event of virus attack, ACE shall not be deemed liable for any loss or potential loss of any kind.

All packages are non-refundable and non-transferrable. For cancellation of package, a minimum of 14 days notice shall applies.

Ace Business Pte Ltd reserves all rights to amend or terminate the services without prior notice.

Customers to provide all hardware and software, and all assets documentation. In the event of full asset audit requires, charges shall applies.

This document shall be considered confidential information and customer agrees to hold such information in strict confidence and not to disclose it to any third parties

Delivery

 

Shipping/Delivery Method	Cost	Lead Time	Delivery Period
Self Collection	Free	2 Working Days	Monday to Saturday
Standard Shipping	Orders below $800 = $15	5 Working Days	Monday to Friday
	Orders above $800 = FREE

 

For Self Collection, Please call our customer service hotline (+65 6262 0402) prior to coming down. Our store is located at 2 Gambas Crescent #06-21,
Nordcom II, Singapore 757044

Delivery/ self collection may take a longer time to reach you during this time and throughout campaigns and festive season.

All goods purchased from Compaqs.com can only be delivered to addresses within Singapore main island. We are unable to deliver to Jurong Island, Army Camps, Changi Airport, Tuas, Fisher Ports and etc.

We do not deliver outside Singapore or to post office boxes.

For products fulfilled by external vendors (Backorder), please refer to the individual product listing for more shipping information.

For more information, you may reach us via email to care@compaqs.com