Zebra OneCare
Warranty Covers Manufacturing Defects Only,
x IT DOES NOT provide preventative maintenance
x IT DOES NOT fix damage due to wear and tear
x IT DOES NOT cover accidental damage
x IT DOES NOT guarantee repair turn around time
| Warranty | ESSENTIAL | SELECT | |
|---|---|---|---|
| Geographic Availability |
All Mainland APAC | All Mainland APAC | All Mainland APAC |
| Term | 12 months on shipment from Zebra | 3-5 years from contract start date | 3-5 years from contract start date |
| Support Help Desk | 90 days | 8x5 | 24x7 |
| Online access to software updates | 90 days | Full access for term of contract | Full access for term of contract |
| Device Diagnostics Service | N/A | Standard | Standard |
| Repair Turnaround Time | No Service Level; typically 10 business days from receipt in service center |
3 business days from receipt in service center |
Next day shipment of replacement device |
| Coverage | Repairs due to manufacturing defects and workmanship; wear and tear, damage not covered |
Comprehensive coverage, including normal wear and tear and accidental breakage |
Comprehensive coverage , including normal wear and tear and accidental breakage |
| Online Repair Services Dashboard | N/A | Option | Standard |
| Device Commissioning (application loading and configuration management) |
N/A | Option | Standard in ANZ, N/A in rest of APAC |
| Spares Pool Management | N/A | N/A | Standard |
| Online Return Material Authorization (RAM support) |
Standard | Standard | Standard |
| Operational Visbility Service | N/A | Additional Service | Additional Service |
| User Assessment / Access to Online Learning |
N/A | Standard | Standard |
| Return Shipping Method | Regular shipment | Regular shipment | Next business day |
| Battery Maintenance | N/A | Option | Option |
| Battery Refresh | N/A | Option | Option |
| Accessories coverage* |
N/A | Standard | Standard |
| Repair warranty | 30 days | 30 days | 30 days |