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Zebra OneCare

Warranty Covers Manufacturing Defects Only,

x IT DOES NOT provide preventative maintenance

x IT DOES NOT  fix damage due to wear and tear

x IT DOES NOT cover accidental damage

x IT DOES NOT guarantee repair turn around time

 

 

 

 

Warranty ESSENTIAL SELECT
Geographic Availability
All Mainland APAC All Mainland APAC All Mainland APAC
Term 12 months on shipment from Zebra 3-5 years from contract start date 3-5 years from contract start date
Support Help Desk 90 days 8x5 24x7
Online access to software updates 90 days Full access for term of contract Full access for term of contract
Device Diagnostics Service N/A Standard Standard
Repair Turnaround Time No Service Level;
typically 10 business days
from receipt in service center
3 business days
from receipt in service center
Next day shipment of
replacement device
Coverage Repairs due to manufacturing
defects and workmanship;
wear and tear, damage not covered
Comprehensive coverage,
including normal wear and tear
and accidental breakage
Comprehensive coverage
, including normal wear and tear
and accidental breakage
Online Repair Services Dashboard N/A Option Standard
Device Commissioning
(application loading and
configuration management)
N/A Option Standard in ANZ, N/A in rest of APAC
Spares Pool Management N/A N/A Standard
Online Return Material Authorization
(RAM support)
Standard Standard Standard
Operational Visbility Service N/A Additional Service Additional Service
User Assessment /
Access to Online Learning
N/A Standard Standard
Return Shipping Method Regular shipment Regular shipment Next business day
Battery Maintenance N/A Option Option
Battery Refresh N/A Option Option
Accessories
coverage*
N/A Standard Standard
Repair warranty 30 days 30 days 30 days
Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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